Returns & Refunds Policy

You are entitled to cancel your order within 7 days without giving any reason for doing so.

The deadline for canceling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision through a clear statement.

You can inform us of your decision by e-mail at: floraskin.pk@gmail.com

We will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the goods to be eligible for a return, please ensure that:

• The goods were purchased in the last 7 days

• The goods are in their original packaging
  
  

The following goods cannot be returned:

• Goods made to your specifications or clearly personalized

• Goods that deteriorate quickly or are past their expiry date

• Goods not suitable for return due to health protection or hygiene reasons, if unsealed after delivery

• Goods that are inseparably mixed with other items after delivery
  

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Returning Goods:

You are responsible for the cost and risk of returning the goods to us. Please send the goods to:

6-D, First Floor, Askari 5, MalirCantt, Karachi, Pakistan

We are not responsible for goods damaged or lost in return shipment. We recommend using an insured and trackable mail service. Refunds cannot be issued without actual receipt of the goods or proof of return delivery.

Gifts

• If the goods were marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

• If the goods weren’t marked as a gift, or were shipped to the gift giver, the refund will be sent to the gift giver.
  
  

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at:
floraskin.pk@gmail.com